Effective date: 2026-10-01 · Policy version: 2026-10-01.zh2
Within 14 calendar days of purchase, you may request a refund without giving a reason. If none of the order's purchased credits have been used, you receive a full refund. If some have been used, the refund is proportional to the unused purchased credits.
You may apply within the deadline whether or not you have used credits. You do not need to prove a product problem for us to accept the request. Refund amounts follow the rules below; statutory consumer rights, refunds for product defects and other refunds approved by Paddle take precedence.
Successfully processed and properly delivered credits incur AI processing costs, so this voluntary refund is calculated on the unused portion.
Refund amount = actual discounted amount paid for the pack × unused purchased credits in that order ÷ purchased credits in that order.
Calculations use the original order currency and actual purchase price. We do not reprice used credits at current or higher rates. Paddle handles associated taxes with the refund, and its calculation determines the final amount. Amounts are rounded to the currency's smallest unit; total refunds cannot exceed the amount paid, and previously refunded amounts and credits are not counted again.
Example: you pay US$9.90 for 200 credits, with no additional tax or discount. If unused, the refund is US$9.90. If 100 credits have been properly used, the 100 remaining credits yield US$4.95. This illustrates the calculation only; it is not a current pack price.
We do not deduct an additional payment processing fee from this refund. Free trial credits, granted credits and usage from other orders do not count as consumption of this order's purchased credits and cannot be exchanged for cash.
Failed, timed-out or canceled queued tasks return reserved credits automatically and do not count as successful usage. Returning credits is not a refund of the purchase payment.
If credits were not returned, or results have serious defects, are inaccessible or were not delivered as described, contact support. We do not automatically reject a claim simply because a task is marked successful. Repairs, credit restoration or refunds are considered based on actual delivery, Paddle policies and applicable law.
Contact rs8ss63t@outlook.com, or use the support link in your receipt or Paddle buyer support. Include your purchase email and order number for verification. Giving a reason is optional and is not required for us to accept a request under this no-reason policy.
The 14-day period starts when payment is completed. Eligibility is determined by the time you first request a refund; time spent on our review or reply does not make you ineligible. Do not send passwords or full card details.
Paddle.com is the Merchant of Record. Refunds are processed through Paddle, usually to the original payment method. We review the order and usage and inform you of the refund amount. Credit adjustments for partial refunds are checked manually. Processing and receipt times depend on Paddle, your bank and payment method; we do not promise instant receipt.
Please pause new processing tasks after applying to make verification easier. For pending tasks, only successful processing with proper delivery counts as usage once the outcome is known. If you continue using credits from the order after applying, we will update the calculation and inform you of the revised amount.
When a refund is approved, credits corresponding to the refunded amount are revoked and cannot be used. Credits from other orders, free trials and grants are unaffected by that refund.
These rules are our voluntary refund promise and do not limit greater rights under applicable law or Paddle policies. If you are legally entitled to a full refund or Paddle approves one, we will not reduce it based on unused credits. Starting to use the service does not automatically waive all refund or withdrawal rights.
You can still contact support after 14 days. Ongoing technical failures, duplicate charges or a product not matching its description are handled according to the facts, Paddle policies and applicable law. Statutory refunds and other consumer rights are not limited by this 14-day period.
Orders processed through Paddle are also subject to the Paddle Refund Policy and Paddle Buyer Terms. Conflicts are handled under applicable Paddle terms and law without reducing additional rights we have promised or mandatory consumer rights.
This version applies to orders placed with acceptance of this version. Existing orders retain the refund promise made at purchase, unaffected by this change. Orders purchased under the previous version continue to have the original 14-day full-refund promise.
PixRevano is operated by CAI YUMING. Support: rs8ss63t@outlook.com.